Business Resources

GENERAL INFORMATION

• New U.S. DOL Employee Rights Poster | DOWNLOAD​
• U.S. Department of Labor  Coronavirus Resources for Employers | WEBSITE
• U.S. Department of Labor Wage & Hour Restaurant Compliance Toolkit | WEBSITE
• Unemployment Compensation Office Form 1921 (Employee Refusal of Suitable Work) |  DOWNLOAD
• Simple sign for businesses re: mask requirements for customers | DOWNLOAD
• Fisher Philips Post-Pandemic Back-to-Business FAQs for Employers (HR resources)  | WEBSITE
• PA FAQs for Businesses Operating During the COVID-19 Disaster Emergency | VIEW

​RESTAURANTS
GENERAL REOPENING INFORMATION

• National Restaurant Association Reopening Guidance | VIEW
• National Restaurant Association Blueprint for Recovery | DOWNLOAD
• Technomic's Post-Pandemic Playbook White Paper | DOWNLOAD
• U.S. Food & Drug Administration Reopening Best Practices | WEBSITE
• Centers for Disease Control Food Service Reopening Decision Tree | VIEW
• Wolf Administration Guidance for the Restaurant Industry | VIEW
• Wolf Administration Self-Certification Website | VIEW
• US Foods Reopening Blueprint | DOWNLOAD

CONTACTLESS ORDERING/PAYMENT

• Heartland Mobile Pay app is available for free. | GET STARTED
• ​Heartland Online Ordering offer (free 90-days) | Call (866) 868-6850 for more information.
• OneDine Free Parking Lot & Payment System | WEBSITE

CORNER MARKET CONCEPT

• FDA temporarily relaxes menu labeling law rules |  READ MORE
• Contact your broadliner if you are interested in converting to a corner market business concept. 
  • SYSCO Pop-up Shop Info | WEBSITE

DE-ESCALATION TRAINING AND RESOURCES

• ServSafe Conflict De-escalation Training (Free; English & Spanish) | TRAINING VIDEO
• Right Response: De-escalation resources, eBooks, and training materials (free)
  • eBook
  • Facilitator Materials
• Welle Training: in-person training and online courses on de-escalation techniques ($)
• Lehigh Valley Paladin: in-person or online training ($)
• Crisis Prevention Institute: 10 Tips for De-escalation | DOWNLOAD PDF
• Maine Hospitality Association training prepared in conjunction with the Maine Community College system.
  • De-escalation Training
  • Mental Health and Stress Management Training

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DISINFECTANTS/SANITIZERS 

• Ecolab Peroxide Multi-Surface Cleaner & Disinfectant | INFO SHEET
• Ecolab No-Rinse Food Contact Cleaner | INFO SHEET

INDUSTRY RESOURCE CENTERS

• Heartland Employer Situation Room | WEBSITE
• RestaurantOwner.com COVID-19 Operations Resource Center | WEBSITE

MUSIC LICENSING

• BMI Form for Businesses not open during COVID-19 | FORM

SOCIAL DISTANCING

• 6 Ways to Social Distance Your Restaurant | READ

TAKEOUT/DELIVERY 

• Bar & Restaurant Survival Playbook—transition from dine-in to carry-out/deliver | DOWNLOAD
• Must Have Menus Coronavirus Response Kit | VIEW

TRAINING RESOURCES

• ServSafe Reopening Guidance (Free; English & Spanish) | TRAINING VIDEO
• ServSafe Takeout: COVID-19 Precautions Training (Free; English & Spanish)| TRAINING VIDEO
• ServSafe Delivery: COVID-19 Precautions Training (Free; English & Spanish)| TRAINING VIDEO
• ServSafe Conflict De-escalation Training (Free; English & Spanish) | TRAINING VIDEO
• ServSafe Food Handler Training | ONLINE COURSE
• ServSuccess Professional Development Training | GET STARTED

​MISCELLANEOUS 

• General Restaurant Best Practices | DOWNLOAD
• Essential Employee Letter | DOWNLOAD
• General Closed Operations Check-List | DOWNLOAD

HOTELS
GENERAL REOPENING INFORMATION

• AHLA Safe Stay Initiative | VIEW
• AHLA Safe Stay Housekeeping Frequency Recommendations | DOWNLOAD
• Hotel Housekeeping Coronavirus Basics | DOWNLOAD
• General Hotel Best Practices | DOWNLOAD
• Planning Now for a Return to Occupancy | DOWNLOAD
• CDC What Hotel, Resort, and Lodge Workers Need to Know about COVID-19 | VIEW
• CDC Pool Guidelines | WEBSITE
• DOH FAQs on Summer Recreation, Camps, and Pools | VIEW

TRAINING RESOURCES

• AHLEI made available free hospitality career training | WEBSITE

MISCELLANEOUS RESOURCES

• Essential Employee Letter | DOWNLOAD
• General Closed Hotel Operations Check-List  DOWNLOAD

TRAVEL

• U.S. Travel CARES Act Toolkit | WEBSITE
• U.S. Travel National Travel & Tourism Week Toolkit | WEBSITE
• Miles Partnership COVID-19 Resource Page |  WEBSITE

GENERAL RESOURCE CENTERS

• U.S. Chamber of Commerce Coronavirus Resources | WEBSITE