AHLEI Products, Services and Certifications
Members Save Year-Round on Products
Members save 20-40 percent on American Hotel & Lodging Educational Institute (EI) training materials, hospitality education, and professional certification as a member benefit. As the educational arm of the American Hotel & Lodging Association, EI is globally recognized for providing hospitality organizations with quality hospitality learning solutions. Visit www.ahlei.org
to find the ideal resources for your professional development needs.
EI is the prominent leader in hospitality certification programs
that are offered in all the facets of the industry, including hotels, food and beverage establishments, spas, hospitality trainers, hospitality educators, and hotel suppliers. More than 20 certification programs are available covering every level of hospitality professionals. EI certifications validate the skills, knowledge and expertise of an individual in their hospitality position.
Distance learning courses
in hospitality management from the EI enable you to take college-level coursework while working full-time. There are more than 30 courses
to choose from available through traditional home study or online. Study by your schedule, learn at your own pace and prepare yourself for career advancement.
Guest Service Gold® Training and Certification Program
Look beyond the standard guest service training and get recognized for implementing and achieving guest service best practices with Training → Employee Certification → Property Certification. Guest Service Gold®
is a comprehensive training program designed to accomplish the goal of creating guest service-oriented hospitality professionals who know how to engage with their guests in order to provide memorable guest experiences.
Employees who complete the Guest Service Gold training program are eligible to become a Certified Guest Service Professional (CGSP®)
. Certification includes a certificate, lapel pin to wear on their uniform and recognition of their guest service skills.
Hotel properties that certify 100 percent of their front-line employees will become a Certified Guest Service Property (CGSP) by the Educational Institute and will receive a plaque honoring this accomplishment to display in their front desk or lobby area.
'Go for the gold' by visiting www.ahlei.org/guestservicegold
High School Program
EI’s high school curriculum, the Hospitality and Tourism Management Program
introduces high school juniors and seniors to the hospitality and
tourism industry, a high-growth career sector with a need for qualified
employees. The program is delivered with graphic-rich textbooks and
workbooks, and includes optional online course work ideal for tech-savvy
EI worked with more than 60 industry leaders who served as subject
matter experts to ensure that the program matches the need of
hospitality employers across the world. In addition, high school
educators added their insight into the features that would make the
program attractive to state and district educational bodies—such as the
alignment of content to the Common Core State Standards and correlation
to the job-specific technical skills outlined in the Hospitality &
Tourism Career Cluster.