Hotel Front Desk Agent at Warehouse Hotel – Full and Part Time Opportunities Available! (posted 07/18/18)
About the Hotel Housed in a former industrial warehouse along with the largest indoor sports complex in the United States, the Warehouse Hotel is a destination like no other. It offers an unmatched opportunity to dine, play and stay under one roof, no matter how large or small the group.
About the Position The Hotel Guest Services Agent is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while upholding a professional demeanor at all times.
Benefits of Employment with the Warehouse Hotel at Spooky Nook Sports Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a team member of the Nook, you will enjoy:
Free membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
FT Only: Affordable and comprehensive Medical, Dental, and Vision benefits
FT Only: Competitive PTO package
FT Only: 401k program
35% discount on food and beverage purchases, including the Forklift and Palate restaurant
35% discount on all Nook apparel
Free child care
Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
Local business discounts
Essential Job Functions:
Greet, register, and assign rooms to guests
Issue room keys
Transmit and receive telephone messages
Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
Keep records of room availability and guest accounts
Compute bills, collect payments, and make changes for guests
Make and confirm reservations
Post charges (such as room, food, telephone) to ledger
Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
Deposit guests’ valuables into hotel safe or safe deposit box
Sell a variety of seasonal tickets
Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
Maintain inventory and upkeep of brochures for Lobby brochure rack
Use switchboard to connect interoffice and house calls
Answer, screen, and route outside calls
Supply information to callers and record messages
Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
Record and set up all wake-up calls
Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
All other duties assigned
18 years of age or older
High School Diploma or equivalent
Previous experience in a guest-focused environment a plus
Dependable transportation to and from work
Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
Highly dependable with a history of consistent attendance and punctuality
Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
Authorized to work in the United States
To view the full job description and to fill out an application, please go to our website: