Products, Services & Certifications

Members Save Year-round on Products

Members save 20-40 percent on American Hotel & Lodging Educational Institute (EI) training materials, hospitality education, and professional certification as a member benefit. As the educational arm of the American Hotel & Lodging Association, EI is globally recognized for providing hospitality organizations with quality hospitality learning solutions. Visit www.ahlei.org to find the ideal resources for your professional development needs.

Professional Certification

​EI is the prominent leader in hospitality certification programs that are offered in all the facets of the industry, including hotels, food and beverage establishments, spas, hospitality trainers, hospitality educators, and hotel suppliers. More than 20 certification programs are available covering every level of hospitality professionals. EI certifications validate the skills, knowledge and expertise of an individual in their hospitality position.

Distance Learning

​Distance learning courses in hospitality management from the EI enable you to take college-level coursework while working full-time. There are more than 30 courses to choose from available through traditional home study or online. Study by your schedule, learn at your own pace and prepare yourself for career advancement.

​Guest Service Gold® Training and Certification Program

Look beyond the standard guest service training and get recognized for implementing and achieving guest service best practices with Training ? Employee Certification ? Property Certification. Guest Service Gold® is a comprehensive training program designed to accomplish the goal of creating guest service-oriented hospitality professionals who know how to engage with their guests in order to provide memorable guest experiences.

Employees who complete the Guest Service Gold training program are eligible to become a Certified Guest Service Professional (CGSP®). Certification includes a certificate, lapel pin to wear on their uniform and recognition of their guest service skills.
Hotel properties that certify 100 percent of their front-line employees will become a Certified Guest Service Property (CGSP) by the Educational Institute and will receive a plaque honoring this accomplishment to display in their front desk or lobby area. 

'Go for the gold' by visiting www.ahlei.org/guestservicegold.

High School Program

EI’s high school curriculum, the Hospitality and Tourism Management Program, introduces high school juniors and seniors to the hospitality and tourism industry, a high-growth career sector with a need for qualified employees. The program is delivered with graphic-rich textbooks and workbooks, and includes optional online course work ideal for tech-savvy teens.

EI worked with more than 60 industry leaders who served as subject matter experts to ensure that the program matches the need of hospitality employers across the world. In addition, high school educators added their insight into the features that would make the program attractive to state and district educational bodies—such as the alignment of content to the Common Core State Standards and correlation to the job-specific technical skills outlined in the Hospitality & Tourism Career Cluster.